SNUG CAMPERS PRIVACY POLICY AND GDPR COMPLIANCE

 

Our contact details

Company Name: Snug Campers

Address: Unit 1, Malton Enterprise Park, 8 Cherry Farm Close, Malton, North Yorkshire. YO17 6AG

Phone Number: 07740 619897

E-mail: sales@snugcampers.co.uk

 

How we collect personal information

 

We currently collect and process personal information either via our website or through face to face, email or telephone inquiries.

 

Website

 

Our company website is hosted on the Wix.com platform and data submitted online is processed through www.wix.com. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

Wix currently handles information from the Contact Form and the Camper Van Availability form.

 

If you wish to contact us without your data being transferred through, or held on, Wix servers, please use email or telephone to contact us.

 

Direct contact

 

Our email service is hosted by Google and all other forms of contact are managed by Snug Campers directly.

 

The type of personal information we collect

This section outlines the data we may collect from you in order for us to conduct our business.

 

Website contact form:

  • First name

  • Surname name

  • Email Address

 

Workshop enquires and orders:

  • First name

  • Surname name

  • Email Address

  • Telephone number

  • Postal Address

 

Camper van hire bookings:

  • First name

  • Surname name

  • Email address

  • Telephone number

  • Postal Address

  • Copy of driving licence

  • Copy of utility bill

  • Copy of passport

  • Driving insurance documents

 

Why we collect this information

All of the personal information we process is provided to us directly by you for one of the following reasons:

  • Filling in our website form

  • Booking work in our workshop

  • Hiring a camper van

We use the information that you have given us in order to record our financial transactions with you and to contact you as required by the nature of the transaction you have undertaken with us.

  • The information will primarily be used to:

  • Communicate with you prior to contracted works

  • Communicate with you during contracted works

  • Communicate with you following contracted works in the event of a warranty claim, recall or testimonial request

  • Communicate with you prior to the hire of a camper van

  • Communicate with you during the hire of a camper van

  • Communicate with you following the hire of a camper van in the event of a dispute, insurance claim, deposit claim or testimonial request.

We will never share this information with other organisations unless legally obliged to do so.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Snug Campers directly

(b) We have a contractual obligation (in the case of warranties, insurance etc.)

(c) We have a legal obligation (for example as operators of hire vehicles or as a tax registered UK company)

 

How we store your personal information

Your information is securely stored digitally at our workshop premises. This information is backed up using Google's cloud services.

We keep all data for 10 years. We will then dispose of your information by digitally erasing it from our hard drives, servers and cloud storage services.

 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@snugcampers.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Snug Campers Ltd at the address at the top of this page.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

TERMS AND CONDITIONS OF WEBSITE USE

 

The use of this website is subject to the Terms and Conditions outlined below. By accessing and browsing this website the user automatically accepts these Terms and Conditions. We reserve the right to change and amend these Terms and Conditions without notification.

Snug Campers has endeavoured to provide correct and relevant information at all times but there may be factual inaccuracies, typographical mistakes or technical errors. If a user identifies any factual inaccuracies, typographical mistakes or technical errors please feel free to contact us in the first instance.

No liability for factual inaccuracies, typographical mistakes or technical errors on this site are accepted by Snug Campers within law. Snug Campers fully reserve the right to make changes, amendments and corrections at any time, without notice.

Any material (text, images, graphics, system processes) contained within this website may not be downloaded, reproduced or replicated in any way without the express permission of Snug Campers.


This website, its content and associated branding is copyright of Snug Campers.